We are serious about customer service. Our reputation depends on it. We know that putting our customers first has helped us become what we are today and will drive our growth in the future.
Many contract research organizations say they are client focused, few deliver. We believe that to truly serve our clients well, we must listen to them, empathize with their unique situations and adapt to better meet their needs. The organizational systems that support our business are designed with the client in mind, including:
- Clear and candid communications
- Customized scientific plans for each unique molecule
- Data-driven science
- Complete access to data
- Client intellectual property ownership
- Direct access to project scientists.
At the core of our client-centric approach are our people. Pharmatek scientists, manufacturing technicians and support staff are fully engaged in our client’s needs and smart, data driven science. When data driven science is combined with state of the art facilities, strong quality systems and client-centric service, the result is a more efficient path for moving drugs through the development pipeline and a positive client experience.